Responsible Gaming
at gx99 Bangladesh
gx99 is fully committed to creating a safe, transparent, and responsible environment for every player in Bangladesh. We believe that gambling should always be an enjoyable leisure activity — and we provide the tools, guidance, and support to keep it that way.
How gx99 Protects Every Player
From strict age verification to real-time activity monitoring, gx99 has built responsible gaming into the core of the platform — not as an afterthought, but as a fundamental pillar of how we operate in Bangladesh.
Strict 21+ Age Verification
Every gx99 account undergoes mandatory KYC (Know Your Customer) verification before any real-money gameplay is permitted. We verify government-issued ID, date of birth, and mobile wallet ownership to ensure that every active player is aged 21 or above. Accounts that cannot be verified are suspended without exception. Under-age gambling is illegal and harmful — gx99 takes a zero-tolerance stance.
Deposit Limits
gx99 allows you to set daily, weekly, and monthly deposit limits on your account. Once a limit is set, it takes effect immediately and cannot be increased for a minimum cooling-off period of 24 hours. This gives you meaningful control over your spending and prevents impulsive deposit decisions during an active session. Reducing or removing a limit requires a deliberate waiting period by design.
Session Time Limits
You can set a maximum session duration for your gx99 account. When the session limit you have chosen is reached, the platform will display a clear notification and, if you have opted for hard limits, automatically log you out. Time limits help maintain perspective about how long you have been playing and support a healthy balance between gambling and other daily activities.
Time-Out Periods
If you feel you need a short break from gambling, gx99 offers time-out periods ranging from 24 hours up to 6 weeks. During a time-out, your account is temporarily suspended — you cannot deposit, play, or place bets. You can request a time-out at any time via live chat or your account settings. Reinstating access before the period ends requires a deliberate manual review process.
Self-Exclusion
Self-exclusion is available for players who feel that gambling has become a serious concern. You can request self-exclusion for periods of 6 months, 1 year, 2 years, 5 years, or permanently. Once activated, your gx99 account is locked and all marketing communications from gx99 are stopped. Reactivation after a self-exclusion period requires a formal review and a mandatory 24-hour cooling-off period.
Reality Check Notifications
gx99 can send you periodic reality check notifications during active play sessions. These alerts display a summary of your current session — how long you have been playing, your net result for the session, and your deposit total — giving you a clear, objective view of your activity. Reality checks are an evidence-based intervention tool that research shows significantly reduces gambling harm when used consistently.
Strictly Adults Only
The gx99 platform is available exclusively to players aged 21 years and above. This applies to registration, deposits, gameplay, and withdrawals. We actively enforce this policy through mandatory KYC checks, and we co-operate with requests from parents or guardians who believe a minor may have accessed the platform.
Are You Gambling Responsibly?
Answer the following questions honestly. If you answer "yes" to two or more of them, we strongly recommend using gx99's safety tools or reaching out to our support team.
Quick Self-Check — 8 Questions
These questions are drawn from widely used responsible gaming screening frameworks. There are no right or wrong answers — only honest ones. Your responses are private and not recorded by gx99.
How to Activate Safety Tools on gx99
All responsible gaming tools are accessible directly through your gx99 account or via our 24/7 support team. Here is how to use each one.
Set a Deposit Limit
Log in to your gx99 account and navigate to Account Settings → Responsible Gaming → Deposit Limits. Choose daily, weekly, or monthly limits and enter your desired amount in BDT (৳). The limit activates immediately. To increase a limit, a minimum 24-hour review period applies.
Set a Session Time Limit
In Account Settings → Responsible Gaming → Session Limits, choose your preferred maximum session length. gx99 will display a notification when your session approaches the limit, and log you out automatically when it is reached if you have selected the hard-limit option.
Request a Time-Out
Contact our 24/7 live chat support and request a time-out of your preferred duration (24 hours to 6 weeks). Alternatively, submit the request through the Responsible Gaming section of your account settings. Your account will be suspended within minutes of the request being received.
Activate Self-Exclusion
Contact our support team via live chat and clearly state that you wish to self-exclude, along with your preferred exclusion duration. Our team will immediately lock your account, remove you from all marketing lists, and confirm the exclusion in writing. There is no charge for self-exclusion and no pressure to reconsider.
Enable Reality Check Alerts
In Account Settings → Responsible Gaming → Reality Checks, choose how frequently you want to receive session summary notifications — every 30 minutes, 1 hour, or 2 hours. Each alert shows your session duration, net result, and total deposits for the session.
Support & External Resources
If you feel that gambling is becoming a problem, speaking to someone is the most important step you can take. gx99 support is available around the clock, and we treat all responsible gaming conversations with complete confidentiality.
gx99 Live Chat Support
Our trained support agents are available 24 hours a day, 7 days a week, including public holidays in Bangladesh such as Eid, Victory Day (December 16), and Independence Day (March 26). Average response time is under 2 minutes.
You can request any responsible gaming tool — deposit limits, time-out, self-exclusion — directly through live chat. Our agents will never pressure you to continue playing.
Kaan Pete Roi
Bangladesh's first emotional support and mental health helpline, available to support individuals experiencing distress, including gambling-related stress and financial anxiety. Available via phone from Dhaka and other major cities including Chittagong, Sylhet, and Khulna.
Gamblers Anonymous
An international fellowship of individuals who share their experience and support one another in recovering from problem gambling. Meetings and online resources are available globally, including support accessible from Dhaka, Chittagong, Rajshahi, and Barisal.
gx99 Responsible Gaming Policy
At gx99, responsible gaming is not simply a legal requirement — it is a reflection of our values as a platform that genuinely cares about the wellbeing of every player in Bangladesh. We operate on the principle that sustainable, long-term player trust is built through transparency, safety, and respect, not through maximising short-term revenue at the cost of player health.
gx99 does not offer credit or loans to players. We do not allow the use of third-party payment methods not registered in the player's own name. We monitor account activity patterns and may proactively reach out to players whose behaviour indicates elevated risk — such as large increases in deposit frequency, extended uninterrupted play sessions, or patterns consistent with chasing losses. These interventions are private, non-judgmental, and always voluntary.
All gx99 staff who interact with players — including customer support agents, VIP managers, and account review teams — receive specific training on identifying and responding to signs of problem gambling. Our teams are instructed to prioritise player safety over commercial considerations in every interaction that involves potential gambling harm.
Bangladesh has a vibrant sports culture — particularly around cricket, with the BPL, IPL, and T20 World Cup drawing passionate engagement from fans in Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, and across the country. gx99 embraces this enthusiasm while recognising the heightened excitement around major sporting events can sometimes lead to impulsive betting decisions. During peak tournament periods, we actively promote the use of deposit limits and session reminders to our player base.
gx99 supports the principles of fair play, transparency, and player protection. We are committed to continually improving our responsible gaming programme based on emerging research, player feedback, and best-practice developments in the online gaming industry. If you have suggestions for how we can improve our responsible gaming tools or policies, please share them with our support team — we take all such feedback seriously.
Quick Answers
Play Smart. Play Safe with gx99.
Responsible gaming starts with the right tools and the right mindset. Browse our games, review our policies, or reach out to our support team — gx99 is with you every step of the way.